Frequently Asked Questions

Why am I not able to attach files?

Please note that when you attach a file, it doesn't actually appear in the text field (stealth mode), but it will be sent once you press the send icon "". Also when using an Android device, beware that you won't be able to directly attach pictures from Google Drive, Dropbox or other similar services. You will need to download the picture onto your device first, then proceed to attach it to your message. Please note that the file size must be less than 6 megabytes.

How does your encryption work?

We are using 256 bit AES encryption algorithm to secure your messages, and HTTPS protocol for communication with the server. We store a partial key on the device which is also encrypted with AES 256; so even if the bad guys manage to hack our servers, they still won't be able to decrypt your messages while in transit. We do not keep messages on the server once they are delivered, as they self-destruct once read. Messages remain encrypted for 30 days until they are delivered to the recipient’s device. If the message recipient’s device doesn’t connect to the internet during those 30 days, the encrypted message self-destructs from the server.

Why are my messages being delayed?

This issue could be due to your phone not having a strong internet connection. Also if you are using Wi-Fi, try turning it OFF and then back ON if you have a data plan on your phone, to see if the issue gets resolved. If it doesn't, please try and reboot your wireless router or try connecting to other Wi-Fi hotspots; or email support for further assistance.

Why are you asking for my email when registering for the service?

Your email is needed for password resetting purposes only. In fact, we recommend that you do not provide it at all, unless you forget your password often, and will require a password reset in the future.

Why do you only allow 100 characters to be entered into the text field?

Because messages sent through Squealock self-destruct once read, we determined that limiting the text to 100 characters would give users adequate time to read the whole message before this happens. Besides, Squealock is mostly used by business people who don't have time to read long text messages all day; so limiting characters forces contacts to keep it short and straight to the point. Finally, there are also some security benefits (which we would rather not disclose) in limiting the characters to a 100.

Why isn’t Squealock Open source? How do we know it’s as secure as you claim?

Squealock took a lot of time and effort to develop, and we simply do not like the idea of making the source code available to the public. Squealock has been thoroughly vetted by forensic analysts, and cybersecurity experts, and no usable information has ever been recovered. Companies and partners seeking to do business with us are also able to test Squealock's security features before adoption, and may also make requests for the software to be customized to meet their requirements. The fact is, analyzing only the source code in vetting an encryption software is never a good idea (sugar pill), simply because there is no way to prove that the same code is being used in the published version of the application. The same goes for source codes that have been audited by reputable organizations, as ongoing future changes can always inadvertently result in anew vulnerabilities. So, You are better off vetting an encryption product by doing your own testing of the build you are using. You should always do your own vetting.

How do you make money?

Users are able to try the application by sending 30 free messages for free. Once the free messages have been used up, the user can choose to subscribe to the service for a small fee. Other options such as the ability to create a second account and change the user ID are also available at additional cost. We are funded by our users and your subscription helps us cover our operational cost. This is also better for your privacy, because we do not answer to anyone but YOU! Next time our competitors tell you their secure messaging app doesn't cost you a thing, just remember nothing is FREE! You are likely paying with your supplied personal information (which we don't collect) that can be used by marketers and advertisers to spam or target you. Applications that show ads could involve third party cookies which make the application less secure.

Why don’t you offer group chat?

Group chat normally requires keeping conversation logs, so group members able to make sense of the conversation flow. We currently offer this functionality to the Enterprise version of Squealock, and will soon come up with a unique secure group chat concept for the Google Play and Appstore versions of the app, while maintaining its ephemeral nature.

Aren't you concerned about terrorism?

If we as a society have learned anything over the past few months, it is that encryption is more crucial than ever. If hackers can manage to get into high level politicians’ email accounts, they could certainly do the same to anyone. Just as there isn't a ban on all guns for fear a terrorist could easily acquire one, encryption products are essential in protecting your constitutional right to privacy. We understand people's concerns in making encryption products like Squealock available to the public, and work proactively to address them. We actively monitor live users to ensure they are abiding by our rules, and make it easy for our users to report anyone who adds offensive, violent or hateful narratives to their profile.

How does Squealock compare to the other encrypted chat apps?

Most secure chat apps do a decent job of encrypting the communication, but do very little in protecting your personal information. Squealock does far more in this area, by collecting the least amount of information possible and allowing users to communicate using a username that can be changed at anytime, with no phone number, email or contact list access requirements. Squealock has a pending patent on its mutable user ID method, and is the only secure messaging app with this functionality on planet earth. Squealock does not keep logs of any conversation, and destroys all traces of messages once they are read.

Why can't I log in ?

If you are unable to log into your account, first check and make sure you are entering the correct user ID and password. You can also reset your password, if forgotten. Remember to set your own password within the app in order to log in. Your temporary password cannot be used to log in, but is required in order for you to set your own password.

If you are using an Android device, and believe this is not the issue,
-Try rebooting your device by turning it OFF and then back ON
- Check your phone to see if data is enabled.
-If using WI-FI, go to Settings > Wi-Fi. From the menu button choose "Advanced" Keep Wi-Fi on during sleep, and make sure it is set to Always or Only when plugged in

If you are using an iOS device,
-Try rebooting your device by turning it OFF and then back ON
- Check your phone to see if data is enabled.
-If using WI-FI, go to Settings > Wi-Fi , and check if you are connected to the right network.

If you are still having issues after trying these steps, please contact your mobile provider so they can help you determine whether your connection is correctly set up on your phone.


Lets get in touch. Send us a message:

Seattle, Washington

Technical Support: support(at)squealock.com

Business Inquiries: partners(a)squealock.com

Media Inquiries: mediarelations(a)squealock.com