Why am I not able to attach files?
Please note that when you attach a file, it doesn't actually appear in the text field (stealth mode),
but it will be sent once you press the send icon "". Also when using an Android device, beware that you
won't be able to directly attach pictures from Google Drive, Dropbox or other similar services. You will
need to download the picture onto your device first, then proceed to attach it to your message. Please
note that the file size must be less than 6 megabytes.
How does your encryption work?
We are using 256 bit AES encryption algorithm to secure your messages, and HTTPS protocol for communication with the server. We store a partial key on the device that is also encrypted with AES algorithm; so even if the bad guys manage to hack our servers, they still won't be able to decrypt messages while in transit. We do not keep messages on the server once they are delivered, as they self-destruct once read. Messages remain encrypted for 30 days until they are delivered to the recipient’s device. If the message recipient’s device doesn’t connect to the internet during those 30 days, the encrypted message will self-destruct from the server and won’t be delivered to the intended recipient.
Why are my messages being delayed?
This issue could be due to your phone not having a strong internet connection.
Also if you are using Wi-Fi, try turning it OFF and then back ON if you have a data plan on your phone,
to see if the issue gets resolved. If it doesn't, please try and reboot your wireless router or try connecting
to other Wi-Fi hotspots; or email support for further assistance.
Why are you asking for my email when registering for the service?
Your email is needed for password resetting purposes only. In fact, we recommend that you do not provide it at all, unless you forget your password often, and will require a password reset in the future.
Why do you only allow 100 characters to be entered into the text field?
Because messages sent through Squealock self-destruct once read, we determined that limiting the text to 100 characters would give users adequate time to read the whole message before this happens. Besides, Squealock is mostly used by business people who don't have time to read long text messages all day; so limiting characters forces contacts to keep it short and straight to the point. Finally, there are also some security benefits (which we would rather not disclose) in limiting the characters to a 100.
Why isn’t Squealock Open source? How do we know it’s as secure as you claim?
Squealock took a lot of time and effort to develop, and we simply do not like the idea of making the source code available to the public. Squealock has been thoroughly vetted by forensic analysts, and cybersecurity experts, and no usable information has ever been recovered. Companies and partners seeking to do business with us are also able to test Squealock's security features before adoption, and may also make requests for the software to be customized to meet their requirements. The fact is, analyzing only the source code in vetting an encryption software is never a good idea (sugar pill), simply because there is no way to prove that the same code is being used in the published version of the application. The same goes for source codes that have been audited by reputable organizations, as ongoing future changes can always inadvertently result in anew vulnerabilities. So, You are better off vetting an encryption product by doing your own testing of the build you are using. You should always do your own vetting.